Frequently Asked Questions

Voice & Broadband

Business Lines

What to expect on day of transfer

Your line will transfer in the AM and the transfer will be seamless you may need to check set up of any existing Call Diverts as on a few rare occasions the divert is ‘knocked off’ and although retained may need resetting to set up prior to transfer.

What to expect on the day with a NEW line install

An Openreach engineer will visit your premise within the time slot advised by Orderhub (AM = 8am-1pm or PM=1pm-6pm) and will install a socket within the location in the premise specified, the socket location will be within 3 metres of the demarcation point*, Once the engineer has wired the socket and fitted the NTE5 faceplate the socket is operational for voice (once a phone is plugged in)

*point of entry into the building

What can I have on my line

1 Line with facility to add Broadband or Fibre

Broadband and Fibre can only be applied on this type of line

Multilines

What to expect on day of transfer

Your Multiline will transfer in the AM and the transfer will be seamless you may need to check set up of any existing Call Diverts as on a few rare occasions the divert is ‘knocked off’ and although retained may need resetting to set up prior to transfer.

What to expect on the day with a NEW line install

An Openreach engineer will visit your premise within the time slot advised by Orderhub (AM = 8am-1pm or PM=1pm-6pm) and will install the requested amount of sockets within the location in the premise specified, the location of sockets will be within 3 metres of the demarcation point*, Once the engineer has wired the sockets and fitted the NTE5 faceplate the sockets are operational for voice (once a phone is plugged in)

*point of entry into the building

What can I have on my line

Minimum 2 up to maximum 30 lines on same number

You Cannot apply Broadband on these lines

ISDN2 Digital System & Digital Standard

What to expect on day of transfer

Your ISDN2 will transfer in the AM and the transfer will be seamless

What to expect on the day with a NEW line install

An Openreach engineer will visit your premise within the time slot advised by Orderhub (AM = 8am-1pm or PM=1pm-6pm) and will install x ISDN boxes (2 per ISDN2) depending on amount ordered within the location in the premise specified, the ISDN box location will be within 3 metres of the demarcation point*, Once the engineer has installed the ISDN box(es) circuit operational.

*point of entry into the building

What can I have on my line

Digital System – Channels are supplied in 2s with a Minimum of 2 & Maximum of 30 with facility to have combination of up to 5 blocks of either DDIs (Blocks of 10) or SNDDIs (single numbers) which must include the Main Billing Number

Digital Standard – ONLY 2 channels with facility of up to 9 MSNs (Single numbers) plus the Main Billing Number

You Cannot apply Broadband on these lines

ISDN30

What to expect on day of transfer

Your ISDN30 will transfer in the AM and the transfer will be seamless

What to expect on the day with a NEW line install

An Openreach engineer will visit your premise within the time slot advised by ISDN30 and will install  ISDN30 box within the location in the premise specified, the ISDN box location will be within 3 metres of the demarcation point*, Once the engineer has installed the ISDN box you will then need your Telephone System maintainer to connect ISDN30 box to your telephone system and then book a BIS (Bring into service) date & time with orderhub to make circuit operational.

*point of entry into the building

What can I have on my line

Channels are supplied with Minimum of 8 & Maximum of 120 with facility to have combination of up to 5 blocks of either DDIs (Blocks of 10) or SNDDIs (single numbers) which must include the Main Billing Number

You Cannot apply Broadband on these lines

Phone Line & Broadband

What to expect on the day with a NEW line installation of Broadband

An Openreach engineer will visit your premise within the time slot advised by Orderhub (AM = 8am-1pm or PM=1pm-6pm) and will install a socket within the location in the premise specified, the socket location will be within 3 metres of the demarcation point*, Once the engineer has wired the socket and fitted the NTE5 faceplate the socket is operational for voice (once a phone is plugged in) the Broadband element will also be operational by midnight that day. You will need to connect your microfilter and router.

*point of entry into the building

Applies to:

  • Broadband 8Mb Unlimited
  • Broadband 24mb Unlimited

 

  • Off Net Superfast Fibre Broadband 40/10
  • Off Net Superfast Fibre Broadband 80/20
  • Off Net Superfast Fibre Broadband Priority 40/10
  • Off Net Superfast Fibre Broadband Priority 80/20

 

  • On Net Superfast Fibre Broadband 40/10
  • On Net Superfast Fibre Broadband 80/20
  • On Net Superfast Fibre Broadband Priority 40/10
  • On Net Superfast Fibre Broadband Priority 80/20

 

  • VoiceBand 24Mb
  • VoiceBand 24Mb Priority

 

  • Business Call Saver 8mb
  • Business Call Saver 24mb
  • Business Call Saver 40MB
  • Business Call Saver 80MB
What to expect on the day with a MIGRATION of Broadband on existing line

A migration can take place anytime during the day specified by Orderhub and your old service will be operational until our order ‘kicks in’ so please leave your existing router plugged in until your old service stops working, once disconnected the activation of your new service has begun and you will need to plug in the pre-configured router supplied by 2 Circles or reconfigure your existing router with details supplied by Orderhub and service will be operational, BT Wholesale process the cease of old service which then generates the activation with ourselves

Applies to:

  • Broadband 8Mb Unlimited
  • Broadband 24mb Unlimited

 

  • Off Net Superfast Fibre Broadband 40/10
  • Off Net Superfast Fibre Broadband 80/20
  • Off Net Superfast Fibre Broadband Priority 40/10
  • Off Net Superfast Fibre Broadband Priority 80/20

 

  • On Net Superfast Fibre Broadband 40/10
  • On Net Superfast Fibre Broadband 80/20
  • On Net Superfast Fibre Broadband Priority 40/10
  • On Net Superfast Fibre Broadband Priority 80/20

 

  • VoiceBand 24Mb
  • VoiceBand 24Mb Priority

 

  • Business Call Saver 8mb
  • Business Call Saver 24mb
  • Business Call Saver 40MB
  • Business Call Saver 80MB
What are the additional Broadband details?

Broadband 8Mb Unlimited 

  • Primary DNS: 217.146.96.77
  • Secondary DNS: 217.146.96.78
  • Outbound (SMTP) Mail Server: smtp.2circlesnet.com

Broadband 24Mb Unlimited

  • Primary DNS: 217.146.96.77
  • Secondary DNS: 217.146.96.78
  • Outbound (SMTP) Mail Server: smtp.2circlesnet.com

Off Net Superfast Fibre Broadband 40/10

  • Encapsulation / Type – PPPoE / VC
  • MTU – 1432
  • VPI / VCI – 0 / 38
  • DNS – Set to Obtain Automatically

 Off Net Superfast Fibre Broadband 80/20

  • Encapsulation / Type – PPPoE / VC
  • MTU – 1432
  • VPI / VCI – 0 / 38
  • DNS – Set to Obtain Automatically

 Off Net Superfast Fibre Broadband Priority 40/10

  • Encapsulation / Type – PPPoE / VC
  • MTU – 1432
  • VPI / VCI – 0 / 38
  • DNS – Set to Obtain Automatically

 Off Net Superfast Fibre Broadband Priority 80/20

  • Encapsulation / Type – PPPoE / VC
  • MTU – 1432
  • VPI / VCI – 0 / 38
  • DNS – Set to Obtain Automatically

 VoiceBand 24Mb

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

 VoiceBand 24Mb Priority

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

Business Call Saver 8mb

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

Business Call Saver 24mb

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

Business Call Saver 40MB

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

Business Call Saver 80MB

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

On Net Superfast Fibre Broadband 40/10

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

On Net Superfast Fibre Broadband 80/20

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

On Net Superfast Fibre Broadband Priority 40/10

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically

On Net Superfast Fibre Broadband Priority 80/20

  • Encapsulation/Type: PPPoE/PTM
  • MTU: 1492
  • VLAN: 802.1p=0 802.1q=101
  • DNS: Set to Obtain Automatically
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