We have been allocated new SIM cards, when can I expect to receive them?
Will the Sim Card fit my Handset?
We will be not be ready for the given Activation date, what do I do?
What Happens on the Activation Date?
The new SIM provided will be connected on the activation date given. On the day plug in the SIM provided to your Handset, we hope this will be up and running for you as early as possible but this can take up to 24hours to go through the Network on the day.
Porting Connection (moving from another network e.g. EE to O2)
The port can happen any time on the activation date. When your current SIM stops working, plug your new SIM into your Handset. During the porting process you may experience conflicting service, at this point we recommend rebooting your device.
Migrating Connection (Staying on the same network e.g. O2 to O2)
If a new SIM has been allocated to your migrating number, a SIM swap will be required; this can take place any time on the activation date. Once your existing SIM stops working, plug in your new SIM. If you have not been allocated a new SIM, you will be keeping your existing SIM and there will be no need to swap SIMs. You may lose service on the day, but nothing a reboot should quickly resolve.
How do I transfer all my contacts to my new Handset?
|Your New Phone||Your Old Phone||Where To Find Help|
|Android: Apple support site
iPhone: Apple support site
|Android (all manufacturers)||iPhone|
|Samsung Smart Switch or Samsung Kies|
|Sony Xperia (Android)||iPhone|
Nokia (Windows Phone)
|Microsoft Switch Easy|
|BlackBerry Device Switch|
Will my connection be set up for Roaming?
My Order Confirmation is wrong or needs changing, what do I do?
I have received an email about my connections, but not my Handsets?
I have received an email about my Handsets, but not my Connections?
Mobile data usage
Whether it’s browsing the web, sending an email, or watching a TV programme. Downloading and using apps will also take a slice out of your data allowance.
Watching videos on YouTube and streaming music tend to use a lot of data (see “know your data” below), but using Twitter or Facebook and browsing the internet in general uses a lot less.
Please be aware that it is your responsibility to manage and control your data usage. Data usage is not capped at the amount specified in your Tariff and you may not receive a notification that you are close to or have exceeded the Tariff limit. If you exceed your Tariff limit, you will be responsible for any excess data charges outside of your Tariff allowance. Please see the tips below to help you reduce your data usage and read the section on How can I manage the data on my device?
Use Wi-Fi wherever possible and save your mobile data. When it comes to using your mobile for high usage events such as streaming or opening large documents if it can wait, wait until you are connected on the Wi-Fi.
Limit background data
Review what’s using cellular data and make any necessary changes. For iPhone, this is located under Settings > Mobile Data. Android this can be found under Settings > Data usage. Let the apps you don’t necessary use all the time just have access to Wi-Fi. Doing so might also help battery life since these particular apps are not active in the background as much.
Change your Browsing Habits
It’s always better to browse the mobile version of the website on a mobile device, so avoid using the desktop versions of a site if you can. Also, despite taking up a fair amount of storage on your phone, the browser cache is actually a good thing here. By preserving your cache, you won’t have to download images from frequently visited websites every time you visit them.
Stop Push Notifications
Most apps with push notifications on are ‘working in the background’, gobbling up data so you can stay informed. If these aren’t necessary switch them off.
Know your data
Below you’ll find a list of common things you’ll use the mobile internet for and how much data they’ll use up.
- Watching a 2hr movie in standard defintion 1.9GB
- Watching a 2hr movie in high-definition 4.2GB
- Streaming 1hr of video on Netflix or iPlayer 644MB
- Gaming online for 1hr 43MB
- Streaming music for 1hr 80MB
- 60 web pages 140MB
- Download one song 4-8MB
- Download one film trailer 60-100MB
How can I manage the data on my device?
Do 2 Circles send me usage alerts?
- When you have used 80 percent of your data allowance
- When you have exceeded your data allowance
Please note that this is not a guaranteed service and in certain circumstances, you may not receive a notification that you are close to or have exceeded the Tariff limit. We will not cap your data once you exceed your Tariff limit and you are responsible for any excess data charges outside of your data allowance. We highly recommend that you use a data management app on your device to monitor and control your data usage to avoid any excess charges.
When will my Data Allowance renew?
Will I get charged if I go over my monthly allowance?
How do I avoid data over usage charges?
EE and Vodafone, you can change your tariff to a higher usage allowance.
For both Top Up & Tariff changes, please contact your Account Manager on 03456200200 for more details.
Alternatively, if your usage is close to your maximum allowance, switching off your mobile data can help reduce unnecessary usage.
What is an APN?
- Name – o2 Internet
- APN – mobile.o2.co.uk
- Username – o2web
- Password – password
- Name – o2 Internet
- APN – idata.o2.co.uk
- Username – vertigo
- Password – password
- Name – Vodafone Internet
- APN – internet
- Username – web
- Password – web
- Name – EE Internet
- APN – everywhere
- Username – eesecure
- Password – secure
Which SIM size do I need?
What if I lose my SIM?
How do I order a new SIM Card?
When to Activate
Delivery Contact Name and Address
How do I change my Tariff or add a Bolt on?
How do I add a bar to my number?
The below bars are available from the mobile networks, please contact your 2 Circles account manager via email or on 03456200200.
|Data Bar||Restricts device data capabilities (also affects roaming GPRS)|
|Bothway Bar||Restricts device from making Outgoing & Incoming calls of any kind|
|Outgoing Bar||Restricts device from making outgoing calls of any kind|
|Premium Voice bar||Restricts premium calls (excluding standard Non-Geographic and Directory Enquiries)|
|International Call Bar||Restricts device from dialling abroad whilst in the UK|
|Roaming Bar||Restricts device from making calls outside of country whilst roaming|
|SMS Bar||Restricts device from sending & receiving SMS messages|
|MMS Bar||Restricts device from sending & receiving MMS messages|
|Lost and Stolen Bar||Applies a full bar onto the SIM preventing all traffic.|
What is Roam like at Home (RLAH)?
What’s Included in RLAH?
- Making and receiving calls and sending texts when you’re abroad In the Networks Europe Zone (e.g. a call from France to France) it will just decrement from your allowance as within the UK.
- Calls and texts to the United Kingdom from any country within the Networks Europe Zone (e.g. a call from France to UK) it will just decrement from your allowance as within the UK.
- Calls and texts whilst abroad within the Networks Europe Zone to any other country within the Zone (eg – A call from France to Spain), it will just decrement from your allowance as within the UK.
- Calls to your voicemail and receiving voicemails
- When you use data in the Networks Europe Zone it will just decrement from your allowance as within the UK.
What’s not Included in RLAH?
- Making calls or sending texts when you are in the United Kingdom to other countries
- Making calls or sending texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren’t included
- Making calls or sending texts from within our Europe Zone to a country outside the Networks Europe Zone.
What Countries are included in RLAH?
The countries available for RLAH vary across our 3 different networks. Please see below.
Austria, French Guiana, Latvia, Reunion Islands, Azores, Germany, Liechtenstein, Romania, Belgium, Gibraltar, Lithuania, Saint Barthelemy, Bulgaria, Greece, Luxembourg, Saint Martin, Canary Islands, Guadeloupe, Madeira, San Marino, Croatia, Guernsey*, Malta, Slovakia, Cyprus, Hungary, Martinique, Slovenia, Czech Republic, Iceland, Monaco*, Spain, Denmark, Ireland, Netherlands, Sweden, Estonia, Isle of Man*, Norway, Switzerland*, Finland, Italy, Poland, Vatican City, France, Jersey*, Portugal
EE EU Zone 1
Guernsey, Isle of Man Jersey, Republic of Ireland
EE EU Zone 2
Austria, Belgium, Bulgaria, Croatia, Cyprus (south), Czech Republic, Denmark, Estonia, Finland (inc. Aland Islands), France (inc. French Guiana, Guadeloupe, Martinique and Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc Azores and Madeira), Romania, San Marino, Slovak Republic, Slovenia, Spain (inc. Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City (Italy)
Voda EU Zone 1
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French territories, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden
Voda EU Zone 2
Albania, Bosnia & Herzegovina, Guernsey, Jersey, Isle of Man, Faroe Islands, San Marino, Switzerland, Turkey
Please note that as of 1st July 2020 all 2 Circles Vodafone connections will be subject to the following changes: Kosovo will be included in Europe Zone 1. Turkey will be removed from Europe Zone 2 and will move into the World Traveller zone.
What happens if I run out of an allowance when I'm RLAH roaming?
What is the RLAH fair usage policy?
If they feel that this has been done incorrectly, the Customer may dispute the networks determination that a Connection is permanently Roaming by contacting their account manager and submitting evidence of their permanent and stable links with the United Kingdom.
In addition to requiring stable links with the United Kingdom, use of certain Euro Service Plans with unlimited allowances may be subject to a fair use policy. If a User exceeds the fair use policy for a Euro Service Plan, the network may contact the User by SMS advising that the fair use policy has been exceeded and that Charges will apply for any further Roaming use within the networks EU RLAH selected countries during the then current billing period.
Rest of the World Roaming
What is roaming?
I don't want to use Data abroad, how do I disable data?
Out of bundle charges
Charges for services not included in your plan or outside your allowance
|Call Type / Calls to||O2||EE||Vodafone||Unit|
||UK data usage||£0.03||£0.03
||UK landlines (01, 02, 03)||£0.46||£0.46||£0.50||Per Min|
||On network (i.e. O2 to O2 mobile)||Free||£0.46||£0.50||Per Min|
|Cross network (i.e. O2 to EE mobile)||£0.46||£0.46||£0.50||Per Min|
|SMS & MMS (multimedia message)||£0.41||£0.41||£0.50||Per SMS/MMS**|
||Premium (09) numbers call access charge***||Up to £0.55||£0.53||£0.50
||Satellite calls – 60 second increments||£6.92||£7.06||Contact us||Per Min|
||On network directory enquiries (118)||£1.28||Up to £3.08||Up to £3.08||Per Min|
|Other directory enquiries (118)||Up to £4.30||Up to £4.30||Up to £4.30||Per 90 Sec|
||055 numbers||Up to £0.55||£0.13||£0.50||Per Min|
|056 numbers||Up to £0.55||£0.25||£0.50||Per Min|
|070 personal services numbers||£0.46||£0.92||£0.50||Per Min|
|076 paging numbers||Up to £0.55||Up to £0.62||£0.50||Per Min|
|07744 and 07755 call forwarding services||£0.25||Up to £0.92||£0.50||Per Min|
||0808, 0800 and 116 numbers||Free||Free||Free||Per Min|
||Non-geographic 084 and 087 numbers access charge||Up to £0.55||£0.07||£0.50
* Price per Mb if not part of a package
** Dependent on file size
*** Price displayed is only a part cost of the call, known as an Access Charge, there is also a provider’s Service Charge which is variable dependent on the service.
****New price coming into effect on 1st December 2019
Please note all pricing excludes VAT
International Calls from the UK
Select the network you are on for call rates to international numbers. If you make regular international calls please contact us as we may have a tariff or bolt-on to help bring down the cost.